Refund policy
Printed-Hero — Satisfaction & Replacement Policy
At Printed-Hero, every poster and canvas is made to order and 100% personalized printed uniquely for you. Your happiness with the final piece is our top priority, and we stand behind the quality of everything we ship.
1. Our Promise
Each item is custom-produced especially for you. Because of this, we put great care into the printing, the materials, and the finish of every order. If anything is not right, we'll make it right.
2. Damaged or Defective Items
If your order arrives damaged or with a printing defect, please contact us within 30 days of delivery at .
Please include:
- Your order number
- Clear photos of the issue
Once we've reviewed it, we'll reship your order right away, free of charge no need to send anything back.
3. Wrong or Incorrect Orders
If you receive an item that doesn't match what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send you the correct item without delay, at no extra cost.
4. Not Fully Satisfied ?
Your satisfaction matters to us. If you're not happy with your order, reach out to our team — we'll do everything we can to make it right and reship a new piece without delay.
5. How to Reach Us
To request a replacement or share a concern, simply email us at .
Please include your order number and, when relevant, a photo. Our support team will guide you step by step and resolve things quickly.
Need Help ?
Our team is here for you and happy to help with any question.
The Printed-Hero Team
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